Returns & Exchanges

Thank you for choosing Casa di Milan. We craft all of our products with care to the highest standards and perform a thorough quality check before they are delivered to you.

If you find your item(s) any less than perfect, we’re glad to offer return and exchange options. 

We accept returns within 14 days upon the receipt of your order. To initiate a return, enter your order details through our Returns Portal.

We recommend keeping a copy of your tracking number so you can keep a tab on the delivery status.

Upon receipt, our team will inspect the item(s) for any wear or damages. Please allow 30 days to process your returns. 

 

ELIGIBLE ITEMS 

Full-priced items may be returned except for accessories, jewellery, socks and hats for hygiene reasons.

Items must be returned in their original condition, unworn, unused, unwashed, with their original tags and packaging intact. Items that do not meet these conditions may not be eligible for a refund.

Final sale/clearance items will no longer be accepted for returns or exchanges unless the product is deemed faulty or damaged. 

EXCHANGES

If you have ordered the incorrect size or wrong item, you may request an exchange within 14 days upon the receipt of your order. Our team will replace your order with your ideal size or item, or issue a store credit should the item be unavailable. 

LODGE AN EXCHANGE

REFUND OPTIONS

We do not offer refunds for returns due to change of mind or incorrect sizing.

Refunds are offered in accordance with consumer law. If your item is deemed faulty, you are entitled to a refund.

Once your return is processed:

• You'll receive store credit or a gift card for the full value of the item (excluding shipping) for standard returns.

• For faulty items, a full refund will be issued to your original payment method.

FOR FURTHER ASSISTANCE, YOU MAY CONTACT

CASA DI MILAN
PO BOX 140 Stanhope Gardens,
NSW 2768 Australia
support@casadimilan.com